Frequently Asked Questions

Aurora Funeral Consultancy operates 24/7 from the comfort of your home, meeting your needs by providing a high-level service to you and the departed (loved ones) with respect and dignity.
We take pride in giving the bereaved family the value on services.
We strive towards our slogan ”Planning for the Unknown”
We are a unique branded Funeral Service provider, creating memories in the hearts of the bereaved family, as saying farewell to your loved one is not easy.

Please contact your family physician, or if unavailable, reach out to the paramedics who will arrive to certify the passing. Once the paramedics have completed their certification, please get in touch with the nearest police station to obtain a transportation form.
Subsequently, contact the funeral director who will manage the removal of the deceased. Be sure to have the following documents ready: the deceased’s ID Book/Card, the next-of-kin’s ID Book/Card, and the hospital/clinic card if available.
The deceased will then be transported to the mortuary, where arrangements will be made for their care. The funeral director will arrange a meeting with the family in the comfort of their home to discuss and plan the necessary arrangements.

Retrieve the deceased from the location of passing, whether it’s at home or in a hospital, and transport them to the mortuary at any hour of the day or night.
The following day, facilitate the retrieval of the Notification of Death forms from the Doctor or Day Clinic. Organize all essential documentation required for the registration of the death with Home Affairs.
Supply certified copies of the death certificate to aid in insurance claims and benefit processing. Convene with the family to discuss and finalize the details for the funeral service.
If a burial is the chosen option, coordinate the scheduling of the grave’s opening and closing with cemetery personnel. In case of a cremation, ensure that all necessary documentation is prepared and submitted to the crematorium.
Arrange for pamphlets and flowers as per the family’s preferences. The aim of Aurora Funeral Consultancy is to meticulously orchestrate all arrangements promptly, ensuring that both the family and the deceased are treated with the utmost dignity and care.

It is traditional to carry a coffin so that the body travels Feet First.
If carrying into a crematorium the coffin must be placed feet first onto the catafalque (the platform on which it must be placed) by the end of the ceremony.
Many coffins are shaped so that the feet end is the more tapered end.

The Committal. A committal service is the final part of a funeral service during which the coffin or casket is buried, taken away for cremation, or remains in sight as people exit the church or crematorium.

White is a traditional colour choice which represents honour, peace and innocence.
Pink is considered a respectful colour choice, used to express gentleness and sympathy.
Red flowers symbolise love, as well as beauty and strength.

A Eulogy is a speech given at a memorial or funeral service. It can be delivered by a family member, close friend, priest, minister or celebrant and it commemorates and celebrates the life of the deceased.

A Funeral is seen as the right time and place for people to be together to talk, to support each other, to reminisce and tell stories, to pay their last respects, to let you know that they care about you the family.

Funerals underpin a necessary part of grieving as it reinforces the reality that the death has happened. We need to allow our grief to surface and a funeral provides a safe and appropriate place to show and share our feelings with others. This sets the foundations for ‘Good Grief’ or/and “Healthy Grieving”. It also creates closure.

A Direct Cremation is generally the lowest-cost method of disposition.
A direct cremation is when the deceased is immediately cremated, with no service and the cremated remains are directly returned to the family or scattered.

A Casket is often the most expensive item that factors into the average funeral cost.

A trained Embalmer carries out this procedure (at a cost). Embalming accomplishes three gourds: Disinfection, Preservation and Restoration. The remains are disinfected so that harmful microbes are destroyed, preserved so that the natural processes of decomposition are slowed and restored so that an eased appearance can be returned to the deceased person.

Yes – depending on the cemetery’s policy, you may be able to save a grave space by having the cremains buried on top of the casketed remains of your spouse, or utilise the space provided next to him/her. Many cemeteries allow for multiple cremated remains to be interred in a single grave space.

Funeral Cover might seem like an excessive expense, but when the time comes, you will find that its more than worth it. Funerals are an important part of the mourning process, so having them professionally done adds an extra bit of dignity and significance.
To have peace of mind knowing that you are fully covered in the event of an unexpected passing of a loved one. ”Planning for the unknown” today, can protect your family, your future and legacy.